ICT Support
If you have any ICT issues please log them on the Myrtleford P-12 Service Desk by emailing; 8873-servicedesk@schools.vic.edu.au
Please do basic trouble shooting before logging a servicedesk request.
That is;
- restart the computer, do this by going to the "Start Menu", clicking on the power icon and clicking "Restart". A "Shutdown" is different from a "Restart" as a "Restart" resets more of the temporary memory.
- the students use the same username and password to access Google Apps, Office 365(incl Outlook), Adobe. This is their eduPass or @schools.vic.edu.au email address.
If you are looking for the eduPass, Google Apps, School eMail or Office details you should be able to find this on Compass under the reports tab labelled "2021 - Student Password Details"
To access the reports tab as a student please click on your intials in the top right hand corner of the screen, you will then see several tabs appear, including Reports.
- if the student is having trouble with Outlook. Try logging in via “Office 365” or “School eMail”, a link to these can be found by clicking on favourites (star icon) in Compass.
- If the student is having trouble accessing Google Apps (eg Google Classroom). Make sure they have “signed out” of any personal Gmail accounts, then close the browser. Then try to sign into Google Apps again.
- When logging an issue please include any error messages, exactly what is not working and what it should be doing and any trouble shooting attempted, the more info included the better. Screen shots are also very helpful. Please DO NOT include any personal info like passwords when logging issues, instead use terms like Compass Password, eduPass password, Google password etc
- If you need to install Office, then please goto https://office.com or in Compass goto the Office 365 link in favourites (star icon)and log in with your @schools.vic.edu.au account. Once you are logged in and you can see all the apps across the top of the screen you will also see "Install Office" up the top right hand corner. Please click this, then click on "Office 365 Apps". This install can take anything for 10-60 mins depending on the speed of your internet connection. Once installed you will need to log into the apps with your @schools.vic.edu.au account.
